Shipping Policy

Effective Date: July 29, 2026

Thank you for shopping with Solyra® Elephant Light! We are committed to delivering your "Solar Elephant Light" products efficiently and reliably. Please review our shipping policy below.

1. Shipping Rates

We offer a flat rate shipping fee of $8.95 per order for all domestic and international shipments.

2. Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing time may be extended during peak seasons or promotional periods.

3. Domestic Shipping

For orders shipped within the United States, estimated delivery time is 5-10 business days after your order has been processed and shipped. We primarily use USPS and UPS for domestic deliveries.

4. International Shipping

For international orders, estimated delivery time is 10-25 business days after your order has been processed and shipped. Please be aware that international shipments may be subject to additional customs duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the buyer and are not included in our shipping fee. We recommend checking with your local customs office for more information before placing your order.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the status of your shipment directly on the carrier's website.

6. Shipping Delays

While we strive to deliver your order within the estimated timeframes, Solyra® Elephant Light is not responsible for shipping delays caused by the carrier, unforeseen weather conditions, customs processing, or other factors beyond our control. We appreciate your patience in such circumstances.

7. P.O. Box and APO/FPO Addresses

We support shipping to P.O. Box and APO/FPO addresses. Please note that these orders will be shipped exclusively via USPS.

8. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us immediately at support@solyraelephantlight.com within 7 days of the expected delivery date for lost packages, or within 7 days of delivery for damaged packages. Please provide your order number and details of the issue. We will work with the shipping carrier to resolve the issue and ensure you receive your product or a suitable resolution.

9. Restricted Countries

We currently do not ship to countries that are subject to U.S. sanctions or trade restrictions. If your country is on such a list, your order will be canceled and refunded.