Privacy Policy

Last updated: July 29, 2026

This Privacy Policy describes how Solyra® Elephant Light ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://solyraelephantlight.com (the "Site").

1. What Personal Data We Collect

We collect various types of personal data to provide and improve our services to you. This may include:

• Contact Information: Your name, email address, shipping address, billing address, and phone number.
• Payment Information: Details necessary to process payments, such as credit card numbers, debit card numbers, and other financial information. Please note that we do not directly store full payment card details; these are securely processed by our third-party payment processors.
• Order Information: Details about the products you purchase, transaction history, and order fulfillment status.
• Account Information: If you create an account, we collect your username, password, and other account-related details.
• Device and Usage Information: Your IP address, browser type, operating system, device identifiers, pages viewed, time spent on pages, referring URLs, and other diagnostic data.
• Location Information: General geographical location derived from your IP address.

2. How We Collect Your Data

We collect personal data through various methods:

• Directly from You: When you make a purchase, create an account, subscribe to our newsletter, fill out forms, or contact us directly.
• Automated Technologies: Through cookies, web beacons, pixels, and other tracking technologies as you navigate our Site.
• Third-Party Sources: From third-party services such as payment processors, shipping carriers, and analytics providers, consistent with their privacy policies.

3. Purpose of Data Collection

We use the collected data for the following purposes:

• Order Fulfillment: To process your orders, manage payments, ship products, and provide customer service related to your purchases.
• Account Management: To create and maintain your user account, if applicable.
• Communication: To send you order confirmations, shipping updates, marketing communications (if you opt-in), and respond to your inquiries.
• Marketing and Advertising: To personalize your experience, show you relevant advertisements on our Site and third-party platforms, and inform you about promotions, products, and services that may interest you.
• Analytics and Improvement: To understand how users interact with our Site, analyze trends, improve our products and services, and enhance user experience.
• Security and Fraud Prevention: To protect our Site, customers, and business from fraudulent transactions and other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Third-Party Services That Receive Data

We share your personal information with third-party service providers to help us operate our business and provide our services. These third parties include:

• Payment Processors: Such as Stripe, PayPal, or other secure payment gateways, to process your transactions. They receive payment information to complete purchases.
• Shipping Carriers: Such as USPS, UPS, FedEx, or other logistics providers, to deliver your orders. They receive your name, shipping address, and contact information.
• Analytics Providers: Such as Google Analytics, to help us understand how customers use the Site. They collect data about your usage patterns.
• Advertising Platforms: Such as Meta (Facebook/Instagram), TikTok, Snapchat, Google Ads, etc., to deliver targeted advertisements and measure the effectiveness of our campaigns. They may receive data like your IP address, browsing activity, and purchase history (in aggregated or anonymized form where possible).
• Email Marketing Services: To send newsletters and promotional emails (if you have opted in).
• Customer Support Platforms: To manage and respond to your inquiries.

We ensure that these third parties are contractually obligated to protect your data and use it only for the purposes for which we disclose it to them.

5. Cookie Policy

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and for advertising purposes. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Strictly Necessary Cookies: Essential for the operation of our Site, enabling core functionalities like security, network management, and accessibility.
• Performance Cookies: Collect information about how you use our Site (e.g., pages visited, loading errors) to improve its performance.
• Functional Cookies: Remember your preferences (e.g., language, region) to provide a more personalized experience.
• Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These may be placed by third-party advertising networks with our permission.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.

6. Data Retention Period

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining data to comply with legal obligations, resolve disputes, and enforce our agreements. For example, we retain order information for a period required by tax and accounting laws.

7. Your Rights

Depending on your location (e.g., GDPR for EU residents, CCPA for California residents), you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data we hold.
• Right to Correction/Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Deletion/Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.
• Right to Opt-Out of Sale (CCPA): California residents have the right to opt-out of the "sale" of their personal information. We do not "sell" your personal information in the traditional sense. However, certain sharing of data with advertising partners may be considered a "sale" under CCPA. You can exercise this right by contacting us.

To exercise any of these rights, please contact us using the contact information provided below.

8. Children's Privacy (COPPA Compliance)

Our Site is not intended for children under the age of 13. We do not knowingly collect personal identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children under 13 without verification of parental consent, we take steps to remove that information from our servers.

9. Contact Information for Privacy Inquiries

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us at:

Email: support@solyraelephantlight.com

10. How Policy Updates Are Communicated

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.