Refund Policy
Effective Date: July 29, 2026
At Solyra® Elephant Light, we want you to be completely satisfied with your "Solar Elephant Light" purchase. If you are not entirely happy with your order, we offer a straightforward refund and exchange policy.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return or exchange. After 30 days from the delivery date, we cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to support@solyraelephantlight.com within 30 days of your delivery date. Please include your order number and the reason for your return.
- Receive RMA Number: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item. Please do not send your item back without an RMA number, as it may delay or prevent your refund.
- Package Your Item: Securely package the item in its original packaging, including all accessories and documentation. Clearly write the RMA number on the outside of the package.
- Ship Your Item: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Method and Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. The actual time for the refund to appear on your statement may vary depending on your bank or payment provider.
5. Customer Responsible for Return Shipping Costs
Unless the item is damaged or defective (see section 7), the customer is responsible for all return shipping costs.
6. Non-Returnable Items
Certain types of items cannot be returned:
- Gift cards.
- Items marked as "Final Sale" or "Clearance."
- Personalized or custom-made items.
- For hygiene reasons, any products that are not in their original sealed packaging if the seal has been broken.
7. Damaged or Defective Items
We thoroughly inspect all products before shipping. However, if your "Solar Elephant Light" arrives damaged or is defective, please contact us immediately at support@solyraelephantlight.com within 7 days of delivery. Please include your order number, a description of the damage/defect, and clear photos or videos of the issue.
Upon verification, we will offer you a free replacement or a full refund, including any original shipping costs. We will cover the return shipping costs for damaged or defective items.
8. Exchange Policy
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at support@solyraelephantlight.com, and we will guide you through the process.
9. Late or Missing Refund Troubleshooting Steps
If you haven’t received a refund yet, please follow these steps:
- Check Your Bank Account: First, check your bank account again.
- Contact Your Credit Card Company: Next, contact your credit card company; it may take some time before your refund is officially posted.
- Contact Your Bank: There is often some processing time before a refund is posted.
- Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at support@solyraelephantlight.com.